About This Course
The business landscape is changing so rapidly that traditional management, business and computing courses do not meet the needs for the next generation of workers in the business world. Most traditional methods that are of a repetitive, rule-based nature and will be gradually replaced by automation and Artificial Intelligence techniques. In the knowledge era, the most value added job will be to manage knowledge, which includes how knowledge is created, mined, processed, shared and reused in different trades and industry. At the same time, the amount of data and information (prerequisites of knowledge) is exploding exponentially. By 2020, IDC projects that the size of the digital universe will reach 40 zetabytes from all sources including, websites, weblog, sensors, and social media. Big data will transform how we live, work and even think. These trends and more will have a profound effect on how we see the world and create policies. In this course, the following topics are covered:
- What is knowledge management?
- How is knowledge captured, elicited, organized and created in business?
- What are soft and hard KM tools?
- KM systems - applications and case studies
- What are KM projects and programs?
- How to measure the success and adoption of a KM project?
- What are the lessons learnt from KM journeys so far?
- What is cloud computing and cloud services?
- What are the added power of cloud based KMS?
- How to use cloud-based KMS to support expertise sourcing, problem solving, learning and innovation?
The course is offered by the Knowledge Management and Innovation Research Center (KMIRC) of the Hong Kong Polytechnic University. Most of our research is company and industry based. Capabilities and competencies of the KMIRC are further strengthened by the international alliances it has formed with leading practitioners, many of which are regarded as members of the "Hall of Fame" in knowledge management, and renowned worldwide. The course is suitable for participants with a background in humanities, management, social science, physical science or engineering. No prior technical background is needed.
What you'll learn
- Understand the role of Knowledge Management (KM) practitioners in creating business value
- Become familiar with the techniques and tools for capturing, processing, classifying and organizing knowledge
- Apply the principles you have learnt to company-based business projects
Professor Eric Tsui
Professor Eric Tsui is the professor of the Department of Industrial and Systems Engineering of The Hong Kong Polytechnic University, and Associate Director of Knowledge Management and Innovation Research Centre of The Hong Kong Polytechnic University. Eric Tsui joined Computer Sciences Corporation (CSC) in 1989 after years of academic research in automated knowledge acquisition, natural language processing, case-based reasoning and knowledge engineering and tools. His research was supported by grants and scholarships from Arthur Young, Rank Xerox, CSC, Graphic Directions and the Australian Research Council. He was also a gratis visitor to Microsoft Research in February, 2000. Between August 2000 and January 2005, he assumed the roles of Chief Research Officer, Asia Pacific for CSC as well as Innovation Manager at Australian Mutual Provident (Australia) and Maybank (Malaysia). During his tenure at CSC, he made significant contributions to CSC's expert systems products, applied research and innovation programmes. A recipient of several international awards in Knowledge Management and E-Learning, Professor Tsui has B.Sc (Hons.), PhD and MBA qualifications.
Professor W.B. Lee
Professor W.B. Lee is the Chair Professor of the Industrial and Systems Engineering of The Hong Kong Polytechnic University, Director of the Knowledge Management and Innovation Research Centre of The Hong Kong Polytechnic University. Professor Lee has pioneered research and practice of knowledge management in various industrial sectors in Hong Kong which include manufacturing, trading, public utilities and health care, and has conducted research projects in knowledge elicitation and mapping, unstructured information management, and organizational learning and innovation. He is currently the co-chief editor of the Journal of Information and Knowledge Management Systems (Emerald) and the chief editor of the International Journal of Knowledge and Systems Science (IGI Publishing).
Ms. Nicole Sy
Ms Nicole Sy is a Knowledge Management Specialist. She provides knowledge management related consultancy services to external clients such as CLP Power Ltd., Dragon Air, Leo Paper Ltd., Child Assessment Services of Health Department of the HKSAR Government, Housing Department of the HKSAR Government. In addition, she has been involved in various knowledge management projects and corporate knowledge management training in prestigious companies in Hong Kong. Ms Sy is also the Program Leader for the Certified Knowledge Professional (CKP). Her knowledge management specializations are: information and knowledge audits, methods to manage and measure knowledge management performance, developing and implementing knowledge management strategies/knowledge management system, knowledge management process development and the design/implementation of knowledge management tools. Ms Sy has B.Comm. (Hons.) and MSc (Information System) qualifications. Prior to joining the KMIRC, she worked as Marketing Manager in various industrial sectors, covering retailing (Li & Fung Retail Group), manufacturing (Universe Holdings Ltd) and telecommunications (PCCW Ltd).